Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact dress@newvelle.net. If your return is accepted, we’ll provide instructions on how and where to send your package. Please request approval before sending anything back.

Return shipping costs
Customers are responsible for return postage for eligible change-of-mind or sizing returns. Returns are not free. If your item arrives defective, damaged or incorrect, contact us before paying for or arranging return shipping so we can review the issue and provide instructions.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. Include your order number and photos so we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, lingerie, bodysuits, swimwear and other intimate apparel cannot be returned unless they arrive defective or damaged. We also cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges
The fastest way to get a different item is to request a return and, once it is accepted, place a separate order for the replacement.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether it was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact dress@newvelle.net.