Available payment methods are shown at checkout. Supported digital wallets include Shop Pay, Apple Pay and Google Pay, depending on your device and eligibility.

Contact dress@newvelle.net as soon as possible with your order number and the change you need. Changes or cancellations depend on the order's processing status and cannot be guaranteed once fulfillment has started.

Yes! Once your order is placed, you’ll receive a confirmation email with your order details.

Yes, we ship nationwide across the U.S.

We aim to process orders within 24–72 hours, excluding weekends and holidays. Our shipping policy estimates delivery within 6–15 days after processing, depending on your location. Delivery estimates are not guaranteed arrival dates. If you need an outfit for a specific date, contact dress@newvelle.net before ordering.

Eligible U.S. orders of $100 or more qualify for free standard shipping. Standard shipping for general-profile orders below $100 is $8. Some supplier-shipped items have separate shipping options or charges. Your final shipping total is shown at checkout before payment. Express and international shipping cost extra where available.

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real-time.

You can request a return within 30 days of delivery for eligible items in their original condition, unworn or unused, with tags and original packaging. Intimate apparel, sale items and gift cards have exclusions. Please read our Refund Policy before ordering.

Email dress@newvelle.net with your order number and the item you wish to return. Please wait for approval and return instructions before sending your package. To exchange an item, request an eligible return and place a separate order for the replacement.

No. Customers pay return postage for eligible sizing or change-of-mind returns. If an item arrives defective, damaged or incorrect, contact dress@newvelle.net before paying for or arranging return shipping so we can review the issue and provide instructions.

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. Contact dress@newvelle.net if more than 15 business days have passed since approval.

Check the measurements and fit notes provided for the specific product. Sizes can vary by style and supplier. If measurements are missing or unclear, email dress@newvelle.net before ordering; do not rely on the size letter or body weight alone.

Sizing varies by product and supplier and is not guaranteed to match standard U.S. sizing. Compare the product's measurements with a similar garment you own. Contact dress@newvelle.net if you need help before choosing a size.

Restocks depend on supplier availability. Contact dress@newvelle.net with the product name, color and size to ask about availability.

Inspect your order when it arrives. If an item is defective, damaged or incorrect, email dress@newvelle.net promptly with your order number and photos. Please contact us before arranging return shipping.

If your package hasn’t arrived within the expected timeframe, contact us and we’ll assist you with tracking or replacement.

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.

Email dress@newvelle.net or use our Contact Us page. For an existing order, include your order number so we can find it.

You can email dress@newvelle.net at any time. We will respond as soon as possible.